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Working with travel Insurers as affinity partners to Differentiate your service, Attract new users and Engage and Retain those users, increasing and consolidating income, creating more loyal and repeat users.
Our 24/7 GP service aims to redefine the travel insurance experience by prioritising customer satisfaction, accessibility, and peace of mind for travellers and their families.
About Us
GP On Demand Affinity work with Travel Insurers to provide their customers and members access to our 24/7 phone and video GP consultation services.
We assemble and distribute health, well-being and benefits, sourced in a not-for-profit environment, and package those benefits to our Travel Insurance affinity partners to allow them to deliver those benefits to their target customer groups.
Since 2016 we have provided access to our specialist services providing global white-label 24/7 Travel Doctor solutions for a variety of insurance and industry sectors.
Partnering with 24/7 Travel Doctor provides a range of value added propositions and revenue generating solutions
Call to action
It's a Win-Win!
Integrating our 24/7 GP service into your travel insurance policies offers a compelling value proposition for your customers while providing tangible benefits to your business.
We look forward to discussing partnership opportunities and exploring how we can work together to enhance your insurance offerings and drive mutual success.
Our Mission
The main aim of someone who buys travel insurance is to protect themselves financially and ensure they have access to necessary assistance and support in case of unexpected events or emergencies while travelling.
Our mission is to provide your insured customers with the peace of mind of having access to UK based, NHS practising Doctors 24 hours a day wherever they are travelling across the globe which in turn enhances the appeal and profitability of our Affinity partners business
Our Affinity Partnership will deliver solutions that are:
Quick, easy and low cost
Quick, easy and low cost to deploy into your direct to consumer, retail broker and wholesale travel insurance propositions
Key market differentiators
Key market differentiators to make your travel insurance offerings stand apart from the competition in a highly competitive travel insurance marketplace
Attract new customers
Highly compelling real-time digital travel related insurance and service solutions that complement your existing travel insurance offerings, add value to attract new customers, increase retention and have potential to increase upsells or deploy as optional add-ons to generate additional revenue
Our Affinity Partnership delivers low-cost differentiators and simple integration:
Attractive to both travelling consumers and new business travellers
Our services fit easily and seamlessly into your existing services and fulfilment processes
Able to help maximise sales and market share among leisure and business travellers
Available as a feature to differentiate your travel insurance product
Offering scope for post sale upsell opportunities
24/7 Travel Doctor Service key elements
- Our Travel Doctor 24/7 telephone and video doctor service, is partnered with a major medical services provider based in the UK
- Our provider is Clinical Guardian audited and Care Quality Commission rated.
- The service covers 4 million people in the UK currently and has operated for 26 years, and is the largest UK provider of telephone based GP services
- Fast appointment access (With a call back available within 15 minutes by telephone 24/7)
- Product is entirely telephone, app and web based, with white label capabilities
- Mental health and well-being services can also be included
- This is a non-insurance solution and does not require FCA permissions to sell / distribute
Offering customers access to a doctor 24/7 can provide several commercial advantages for you as a travel insurer:
Enhanced Value Proposition:
By providing access to medical assistance anytime, anywhere, the insurer enhances the value of their travel insurance policies. Customers are more likely to choose policies that offer comprehensive support, including access to healthcare professionals.
Competitive Advantage:
In a competitive market, offering unique services like 24/7 access to doctors sets the insurer apart from competitors. It can attract more customers and retain existing ones who prioritise access to medical assistance while travelling.
Reduced Risk and Claims Costs:
Prompt medical assistance can prevent minor health issues from escalating into major ones, reducing the likelihood of costly claims. Early intervention through telemedicine can mitigate health risks for travellers and minimize the financial impact on the insurer.
Improved Customer Experience:
Access to round-the-clock medical support enhances the overall customer experience. Travellers feel more secure knowing they have immediate access to healthcare professionals in case of emergencies or medical concerns while abroad, fostering loyalty to the insurer.
Cross-Selling Opportunities:
Providing access to doctors 24/7 creates opportunities for cross-selling additional insurance products or services. For example, insurers can promote other health-related products or post-travel services to customers who have utilised the telemedicine service.
Data Collection and Analysis:
Through telemedicine interactions, insurers can gather valuable data about their customers' health concerns and travel patterns. This data can inform product development, pricing strategies, and risk assessment, enabling more tailored insurance offerings in the future.
Why we help your travel insurance customers
Experiencing the need for medical attention while travelling abroad can be a stressful experience.
It’s likely that your customers do not speak the language of the country they are visiting and would be unsure of the local medical services available to them or where to find them.
They would probably also require an English-speaking doctor in order to understand the advice they will be given.
Travel Doctor 24/7 provides peace of mind that in the event of needing routine medical advice, they can simply pick up the phone from wherever they are in the World
Why we help our Travel Insurance Affinity partners
A trip to a doctor or clinic overseas can easily cost £100-£500 per visit and travelling abroad can cause concern when your customers need to find an English speaking doctor for themselves or their children for a non-emergency or routine medical enquiry.
Those routine enquiries can quickly escalate into more complex medical need if not addressed properly and quickly, leading to significantly stress for your customer and potentially significantly higher travel insurance claim values.
Customers having access to speak to a UK Doctor 24/7, Can lead to savings for travel insurers via reduced doctor and out-patient claims under the primary travel insurance policy
Competitive Differentiation:
Offering comprehensive healthcare support sets your insurance policies apart from competitors, attracting more customers and enhancing brand reputation.
Customer Satisfaction:
Providing access to trusted medical professionals enhances customer satisfaction and loyalty, leading to increased retention rates and positive word-of-mouth referrals.
Cost Savings:
Early medical intervention can reduce the cost of claims by addressing health concerns promptly and preventing complications, leading to improved profitability for your business.
Cross-Selling Opportunities:
Additional services such as discounts packages and well-being counselling provide opportunities for cross-selling, generating additional revenue streams for your business.
How does the 24/7 Travel Doctor service work
Customers dial a dedicated telephone number, which is, answered 24/7 by a team of trained operators
An operator verifies the caller and books an appointment with a doctor on the 24/7 rota
The doctor calls the patient back at the agreed time and often within 15 minutes of the original call - service standards are monitored and achieved. This can be a telephone consultation (24/7) or a video consultation (reduced hours)
Cover is provided for all family members travelling together worldwide – including staycations (50+ miles from home) with no limit on the number of consultations within the cover period and no limit on the duration of a consultation. All calls are recorded providing accurate auditing
Commercial models
Built in
Our Service is priced into all of your policy types or your more premium policy types – we provide the service to you on a wholesale pricing basis and the service is paid for by the insurer within their travel insurance policy. You pay us for the service on a monthly basis. This is our lowest cost option. The insurer can of course opt to sell that cover at a premium over the actual cost of the service
Add on
Our service is made available to your customers, as a point of sale upsell option for all policy types for them to pay a single premium for covering their selected policy term / type – we provide our services here on a discounted retail pricing model which can be sold via your own e-commerce process or we can provide the sales fulfilment on our own secure platform and the value of the retail price is shared with you
Post Insurance coverage sale
Once the travel insurance term has expired, we are able to offer your customers access to a reduced retail price of our standard GP On Demand service which will provide them and their full family household with access to our services 24/7 including when in the UK and at home.
This creates a recurring revenue model for you as we will agree to rebate you 25% of the plan premium every monthly, ongoing until cancelled by the client. We provide the full end to end process here.
So for example:
- 300,000 users sign up for this optional post policy service
- The retail price is £5.95 (a 40% reduction on our standard RRP)
- You will receive £1.48 per customer per month
- Annually that equates to £5,328,000 of additional upsell earnings
Our Specialisms
Primarily we deliver access to medical care 24/7, when it’s most needed and generally where it’s unavailable. We also provide access to a range of other specialist physical and mental health services, all sourced and delivered in the UK
Mental health support and Counselling
Health Insurance / Cash plans
Personal accident cover
Life cover
Client Case Studies
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Trip doctor
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Read Full Case Study
Voyager Insurance
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Read Full Case Study
Provider
Regulation / Oversight
Engagement
Arrange a chat with us directly and we will be delighted to discuss your bespoke requirements and our solutions
Scalability
Our primary service is accessed by over 4m users in the UK, and 20m across Europe. We have scale and scope to provide policy term protection to very high numbers of travellers.
Service Access / Delivery Options
We can provide your customers with access to our service in a variety of ways
Bespoke white labelled App
Bespoke protected digital access
Bespoke webpages for inclusion in policy documents
Simple policy verbiage
Definition of an Affinity Partnership
An affinity partnership, also known as an affinity marketing or affinity program, is a collaboration between two or more organizations that have complementary interests or customer bases. It involves the creation of a mutually beneficial relationship in which each partner benefits from the association.
In an affinity partnership, one organization provides exclusive offers, benefits, or discounts to the members or customers of another organization. These benefits are typically related to products, services, or experiences that are relevant to the shared interests of the customer base. The partnership is often facilitated through a formal agreement or contract.
Affinity partnerships can be found in various industries, such as finance, travel, insurance, and retail. For example, a credit card company might form an affinity partnership with a non-profit organisation, offering a co-branded credit card with special features and benefits for the organization’s members. In return, the credit card company gains access to a new customer base and increased brand exposure.
Increased customer loyalty:
Affinity partnerships can enhance customer loyalty for both organizations involved, as customers feel valued and receive exclusive benefits.
Expanded customer base:
Through the partnership, organizations can tap into each other's customer base, potentially reaching new markets and customers.
Brand enhancement:
Affinity partnerships can boost brand image and reputation, as customers associate the partner organization with positive experiences and benefits.
Revenue generation:
Affinity partnerships can lead to increased sales and revenue for both organizations, as customers are more likely to engage and make purchases due to the added incentives.